School's FAQ

Our school's BrainBuffet licenses have expired. How do we go about getting these renewed?
To renew your BrainBuffet licenses please contact your Certiport Representative. If you're not sure who this may be, please contact us to direct you to ...
Sat, 30 Dec, 2023 at 10:46 AM
Our school got the Microsoft and Adobe package and they are available to teachers. But they are unable to add a students, they can't see any Microsoft courses on their end, only Adobe.
Your school has two packages, one for Adobe, which is the CPELITE. All classes built within that package will only have access to Adobe courses. Your second...
Sat, 30 Dec, 2023 at 11:27 AM
Is it possible to have more than one License Manager per package?
It is possible to have more than one license manager per package. To add another license manager all you need to do is go over to the license management das...
Sat, 30 Dec, 2023 at 11:38 AM
Is it possible to exchange the teacher of a classroom or some classrooms?
It is possible to transfer all of a teacher's classes to another teacher. To do so you’ll have to go to the License Management Dashboard, scroll under t...
Sat, 30 Dec, 2023 at 11:46 AM
Classrooms are showing the wrong expiration date, what should we do?
Please contact the BrainBuffet Support Team if the expiration date is different than what it should be. 
Sat, 30 Dec, 2023 at 2:07 PM
We just purchased a BrainBuffet package, what should we do to get access now?
You may wait. The order can take up to 4 business days to arrive, as soon as we receive the order you will be onboarded to the platform, by the email used w...
Sat, 30 Dec, 2023 at 2:31 PM
Are videos and explanations fully compatible with the 2023 & 2024 Photoshop software?
Our Adobe Photoshop Course is geared toward the 2023 & 2024 versions of the exams which are auto-updated.  Users with access to Adobe Photoshop 2018...
Sat, 30 Dec, 2023 at 2:49 PM
What version is the Brainbuffet curriculum covering on the course?
That's a great question! BrainBuffet has adopted an evergreen model for our certification courses which means they should be aligned to the latest versi...
Sat, 30 Dec, 2023 at 2:55 PM
Where do we send the documentation of Data Protection?
Please send every data protection documentation through our support email at:
Sat, 30 Dec, 2023 at 3:09 PM