Account Assistance

How do I purchase a subscription?
If you are a school or testing center, we recommend you contact your Certiport representative. Certiport has exclusive pricing for our courses and they can ...
Thu, 4 Feb, 2021 at 4:11 PM
Password Resets
No worries! CLICK THIS LOST PASSWORD LINK to recover it.  This requires that you have access to the email used when you created the account. If you d...
Tue, 21 Nov, 2023 at 2:06 PM
How can I see when my license/group expires?
To see your group's expiration date, visit the Class Information tab of the My Class page. You will see an expiration date next to each group:
Wed, 20 Oct, 2021 at 1:26 PM
How do I log in?
All users can log in using the login page found here. Teachers/License Managers An account is created for you once your order has been processed. Lo...
Thu, 23 Feb, 2023 at 4:29 PM
How do I update my account information (name, email, password)?
To change your profile information, first, log in.  Then visit the Account Details section of the My Account page available either by clicking the perso...
Wed, 20 Oct, 2021 at 1:29 PM
I need help with my GMetrix account.
If you use BrainBuffet on GMetrix, thank you for using our courses! GMetrix and BrainBuffet have a licensing agreement that allows GMetrix to offer our ...
Thu, 23 Feb, 2023 at 4:32 PM
How do I cancel my individual subscription?
If you need to cancel an individual/monthly subscription, you can do so by visiting the My Account page and clicking on the Subscriptions tab to manage your...
Wed, 20 Oct, 2021 at 1:32 PM